• LingerieDiva

LingerieDiva

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Overview

LingerieDiva has a rating of 2.2 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LingerieDiva most frequently mention customer service problems. LingerieDiva ranks 56th among Lingerie sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
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How would you rate LingerieDiva?
Top Positive Review

“Excellent!”

John S.
5/6/20

I'm a guy who likes to take sexy photos of my wife. Been doing it since 1982. I found Lingerie Diva Back in 2010 maybe? I've found their products as advertised, reasonably priced with exceptional customer service. Why just in the past 3 years I've place 8 orders and if you go back to the beginning, it's probably well over 3 dozen! I have hundreds of outfits, accescories, stockings, gloves, etc. all for the sole purpose of sexy photos. Can't wait for another photo shoot!

Top Critical Review

“RIP OFF. Over $25 free shipping is a scam”

Eric S.
2/25/22

So I find an item that cost $29.99, I expected free shipping, but I added a loyalty coupon for $5 off which they say makes the item worth one penny under $25. So $7.95 shipping was added to bill completely negates my $5 off and adds another $2.95 on to the bill. I realize it's only a few dollars but that is just wrong. I complained to customer support and they refunded the shipping cost but a back and forth snotty emails makes me say avoid this seller. I have been loyal to them for 5 years, there are plenty of other options for cheap China import naughtiness.

Reviews (25)

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customer service (7)
Thumbnail of user erics2354
1 review
0 helpful votes
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February 25th, 2022
Verified purchase

So I find an item that cost $29.99, I expected free shipping, but I added a loyalty coupon for $5 off which they say makes the item worth one penny under $25. So $7.95 shipping was added to bill completely negates my $5 off and adds another $2.95 on to the bill. I realize it's only a few dollars but that is just wrong. I complained to customer support and they refunded the shipping cost but a back and forth snotty emails makes me say avoid this seller. I have been loyal to them for 5 years, there are plenty of other options for cheap China import naughtiness.

Tip for consumers:
Be aware of possible cheaply made products

Products used:
Lingerie romper

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns6244
1 review
3 helpful votes
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May 6th, 2020

I'm a guy who likes to take sexy photos of my wife. Been doing it since 1982. I found Lingerie Diva
Back in 2010 maybe? I've found their products as advertised, reasonably priced with exceptional customer service.
Why just in the past 3 years I've place 8 orders and if you go back to the beginning, it's probably well over 3 dozen!
I have hundreds of outfits, accescories, stockings, gloves, etc. all for the sole purpose of sexy photos.
Can't wait for another photo shoot!

Thumbnail of user pearlp29
1 review
2 helpful votes
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March 24th, 2020

Took my money off my card and gave me the wrong size. I shipped it back in 2 days still haven't returned my money. This company is a complete scam and not made for heavy chested people. Good luck getting your money back from these people. They are the worst

Thumbnail of user kerryv4
1 review
0 helpful votes
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April 4th, 2018

WORST site ever, service in email response is dismissive, told them to cancel when they didn't have items in stock, they lied about shipping, literally created a label to shut me up about when my items would arrive and never shipped for another 3 weeks, with an item still not available.

Oh and the worst part, my credit card was compromised after using it on their site.

Filing fraud charges with credit card company for failing to deliver.

Thumbnail of user cw241
1 review
0 helpful votes
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January 2nd, 2019

I am utterly shocked at the we dgaf attitude of this company. I ordered flat black boots, got sent ugly, shiny, $10 hooker looking boots that are not what is pictured. Their super friendly (sarcasm) rep Jane tells me, "your ordered black boots. They're black, and they're boots." Seriously? Then she told me that's what I get for shopping online. Well Jane, I won't be shopping this company ever again.

Thumbnail of user rachaels28
3 reviews
15 helpful votes
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May 15th, 2018

I dont know why everyone is putting this site down I love it I have ordered 4 times from them do far and everything has been great they have cute stuff for great prices Im a major lingerie lover and own tons I love this site and will keep ordering.

Thumbnail of user stevec597
1 review
0 helpful votes
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March 29th, 2019

Placed an order. A week later no emails. Check my order through my account. Both items show not in stock and unavailable. 2 weeks now and no response, no refund. Just started a paypal claim to get my refund when they never should have charged my card if they didn't have the merchandise. No response to emails or messages. These people SUCK

Thumbnail of user melissam24
1 review
1 helpful vote
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May 30th, 2013

I shop for all my lingerie needs on lingeriediva.com. It is the best place to get super adorable and pretty affordable lingerie that lasts forever. What would you rather have? Something that was $10 that tears the first time you wash it, or something that you know is high quality, that isn't going to be garbage the first time you throw it in the wash? The site is super easy to maneuver around on, & their sale section rocks!

Thumbnail of user amandaj89
1 review
1 helpful vote
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April 20th, 2017

WORST Customer service! I use to order from this site quite often but the last two orders I've made have been a disaster! Still waiting for my products... over a month! And they charged my credit card 75.00 more then my initial receipt. I have not ever been able to track the order and when messaging them they just stick to charging me the middle number receipt even though I have all copies of receipts showing otherwise! I have asked to return the items and get my money back and they keep avoiding it! After reading these reviews I realize it's pretty normal for them to treat their customers like crap and not return their money... STAY AWAY FROM THIS SITE! Prices might be tempting but there is a good reason it's so cheap... in the end they make sure you pay!

Thumbnail of user davidk76
2 reviews
5 helpful votes
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January 25th, 2014

Miserable experience. Sent us items that did not fit, although we knew our size for the last 25 years, but their items run small. Because of this I returned items, they charged 21% for postage and restock so I end up spending $14 and getting absolutely nothing. They won't do that to me again, especially since many of the sites offer free exchanges for their product not fitting properly.

Thumbnail of user veronical9
1 review
3 helpful votes
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October 13th, 2014

Terrible... The sizes are SO wrong... They took over 3 weeks to process the refund. When I emailed them asking where my return was they stated they were in the process of returning items that were purchased 2 weeks before mine! So I wasn't the only one that had a terrible experience with them! Poor customer service and crappy, poorly made, ill fitting lingerie. No wonder it was so cheap... Not I know for sure. You get what you pay for!

Thumbnail of user lilyw30
3 reviews
6 helpful votes
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August 4th, 2017

The worst service I have ever met, and the quaility is very bad, although the price is very low, but I will never buy dress here.

Thumbnail of user jakef33
1 review
2 helpful votes
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March 11th, 2015

I bought two outfits one fit find the other was so big I'm a ddd and the top couldn't stay on me it was so big. It actually looked like it was made wrong or elastic was overstretched. When I returned it it was sent back to me saying it looked wormed and would not be returned. It could only be worn if three people wore it at once. Can't have a restrictive return policy if you don't do well with your quality control.

Thumbnail of user crystalh4
1 review
2 helpful votes
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March 27th, 2014

This website has HORRIBLE customer service. Hands down the worst experience I've ever had with any online store, and I've had to deal with customer service representatives who are in India or Philippians. The diva who answers the phone, Jennifer, is rude, rude, rude. She cuts me off in mid-sentences, blames me for their mistakes, lies... I will never ever buy from this web site again. And to those people who still want to brave spending your money with Lingeriediva.com, have your fingers crossed that you won't have to deal with their customer services.

Thumbnail of user carmelitah
1 review
2 helpful votes
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October 23rd, 2014

The corset on this websitedoesn't fit and it looks nothing like the picture. Picture shows corset with boob shape on top and its just plain and super small! I wear small and i think in this im like an L or Xl! Wow thats how small it issss! I recommend mileysho us e.com instead of this website.

Thumbnail of user brittanyw1
1 review
2 helpful votes
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October 25th, 2012

Horrible!

I ordered a product from them. First off their size chart is horribly wrong! Secondly i sent it back to correct it. I called the company because its been almost two weeks since i returned it. The lady was really rude and had poor customer service! Lastly it doesnt take a month to mail the product back to me! SERIOUSLY. WHAT A JOKE!

Thumbnail of user michelles65
1 review
2 helpful votes
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October 14th, 2014

I love this website! Great selection and pricing. I got my order quickly and the customer service was very helpful!

Thumbnail of user lamw
1 review
3 helpful votes
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July 6th, 2013

Carley said
I will never be anything from lingerie diva ever again in life. When i place my order the corsets were on sale. I got two corset. One in ice blue 24.99 and one in black 39.99. Well i get an email not even a phone call from lingerie diva. The email stated that the corset ice blue was discontinued and the i could get it in another color or cancel. I emailed them back telling them that black was fine. Three days later i get another email. With my order costing 23.00 more. I called to find out why and lingerie dive supervisor(Jeniffer) said that the corset were no longer on sale and i could pay the difference or cancel. When i order them they were on sale so i should the sale price. Its not my fault that they didn't have what was on the site. Lingerie diva will never get my business again. Their was no apology and they never tried to rectify the problem. The customer service is poor. Don't waste your time or money.

Thumbnail of user dawnw9
1 review
1 helpful vote
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May 30th, 2013

I love this site! They have anything you want. From sexy lingerie to clothes shoes and costumes. They have lingerie in all sizes. So if you are a plus size woman they have very sexy lingerie. Great site. I buy thing from them all the time. My man has been very happy.

Thumbnail of user brittanyl12
1 review
6 helpful votes
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July 2nd, 2015

There is NOTHING good about this company. They have the absolute worst costumer service I have ever dealt with, their products are horrible, their size charts are WAY off, and their return process is a joke! After paying $20 to have my items over nighted to me, I didn't recieve them on time, one of my items was back ordered so I had to pick something else I didnt even like in order to recieve it soon. The item I picked to replace the back ordered one was cheaper and they still charged me the same price as the more expensive one. Once I did finally recieve the order I opened the package to find multiple damaged items, my main item was MISSING, and despite the size chart one item didnt even come close to fitting. When telling costumer service how unsatisfied I was the less than helpful rep did overnight replacements for the missing and damaged items (which took 2 more days to get) but didnt offer any other compensation for the fact that I paid $20 extra in shipping and it took just as long to finally get my items as regular shipping would have. I'm not saying give me a bunch of free stuff, but I have never done businees with a company who completely does not care about the huge inconvenience they cause and at least tried to make up for it.
I decided to return one item that did not fit (about $40 shoes, i tried one on and didnt even touch the other), i put it in a box, slapped their return label on (which they charge 5.99 for you to use) and returned it to my nearest UPS dropoff. When I asked for a tracking number UPS told me since I was using the companies return label that they printed that only THEY had the tracking number for each label they sent. So I sent the package back. A month went by and I still hadnt recieved a credit to my paypal for my returned item. I emailed and got an extremely rude, unhelpful rep who of course said she couldn't track it because they dont keep track of each tracking number they send with their return labels... go figure. She told me to wait longer because it could take a while for the item to get processed in their warehouse. At that point i knew i had been scammed and of course they werent going to ever give me my money. It's been about 5 months and still haven't recieved my refund. I gave up even trying. BEWARE OF THIS COMPANY! Find an actual professional lingerie company you wont regret it. The products from lingerie diva may seem to be descently priced, but they are so low quality and the company is so horrible that it is actually just a waste of money.

Thumbnail of user juliac
1 review
4 helpful votes
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July 28th, 2010

I had a terrible experience when ordering from Lingerie Diva. They sent me an item that did not fit and when I sent it back for exchange they sent it back to me saying they thought it had been worn. How do you wear something that doesn't fit?... just a way for them not to stand behind their products or policies.

Thumbnail of user adamo72
1 review
1 helpful vote
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August 10th, 2013

Great selection of products for what ever you want. They have great sales and also have free items for you with your order. I have made few orders and have been pleased every time.

Thumbnail of user danielled1
1 review
1 helpful vote
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February 11th, 2010

NEVER USE THIS SITE! ITS A SCAM! Research it, no one ever gets the costumes they order. They take your money and give you nothing in return. They are being sued by tons of people and have an F in the bbb. BEWARE!

Thumbnail of user charlottes11
8 reviews
32 helpful votes
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March 27th, 2013

This site has very cute lingerie. Everything is reasonably priced. It is hard to find lingerie at such a good price at a local department store. I got several items, and I was very happy with them.

Thumbnail of user aiyah
14 reviews
57 helpful votes
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August 13th, 2011

I bought a couple of things from Lingerie diva, it's always important to read the guidelines so you know the size and what you're buying. I had bought a couple of things on their site when they had their free shipping promo. It saves me a lot and they were really good with my orders. I like this site a lot because of the variety and selection. It's not overpriced like some outlet mall store.

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About the business

Sexy-yet-elegant lingerie awaits you at Lingerie Diva, where you? ۪ll find plus-size lingerie, sexy costumes, hosiery and more.

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